Privacy Policy

Last updated: 10 November 2026

This Privacy Policy explains how 合同会社Ride Lessons and Tours (Ride Lessons and Tours G.K.), trading as Ride Shiga (“Ride Shiga”, “we”, “us”), handles personal information when you visit our website, contact us or book a lesson, guided tour or other service with us. We handle personal information in line with the Act on the Protection of Personal Information of Japan.

1. Who we are

合同会社Ride Lessons and Tours (Ride Lessons and Tours G.K.), trading as Ride Shiga
21-44 Hirao, Yamanouchi-machi, Shimotakai-gun, Nagano 381-0401, Japan
Email: info@ride-shiga.com
The name of our representative is available on request.

2. What information we collect

• When you book: your name, email address and phone number, the names of all participants, the service, date and time you choose, your meeting or pickup point (for example your hotel), any notes you add, and your signature on our participation waiver. If you book for a child, we also ask for information such as the child’s age and level.
• When you pay: payment is handled by the payment provider of our booking system. We see whether a payment was made and its amount. We do not store your card details.
• When you use a form on our website: the information you enter, such as your name, email address, country, phone number, travel dates, number of guests, company name and your message.
• When you write to us by email, phone, WhatsApp or social media: your contact details and what you tell us.
• When you visit our website: technical information such as your IP address, browser type, the pages you visit and cookie identifiers (see section 7).
• During activities: photos and videos taken by our instructors and guides (see section 10 of our Terms and Conditions).

3. How we use your information

• To answer your questions and requests.
• To manage your booking: to confirm availability, send payment links and confirmations, arrange meeting points, pickups and rental equipment, and contact you about changes, cancellations and refunds.
• To plan and run lessons and tours safely, including choosing the right group, terrain and instructor or guide.
• To help with accommodation and group bookings that you ask us about.
• To keep accounting and tax records required by Japanese law.
• To improve our website and services and to measure and show our advertising (see section 7).
• To show photos and videos of activities on our website and social media, unless you have told us in writing that you do not want this.

We do not use your information for other purposes without your consent, unless the law allows it.

4. Health information

Our Terms and Conditions ask you to tell us about any medical condition, injury or pregnancy that could affect your participation. We use this information only to keep you safe during your activity, we share it only with your instructor or guide, and we collect it only with your consent.

5. Who we share it with

We do not sell your personal information. We share it only when needed, with:

• service providers who work for us: our online booking system and its payment provider, our website host, and our email and messaging services;
• the accommodation or transport provider you ask us to contact for you, with the details needed for your request;
• Google and Meta, through the website technologies described in section 7;
• medical, rescue or emergency services, if this is necessary to protect your life, health or safety;
• public authorities, when the law requires it.

6. Information stored outside Japan

Some of our service providers, such as our booking system, website host, Google and Meta, store information on servers outside Japan, for example in the United States. We choose providers that protect personal information with appropriate safeguards. By booking with us or contacting us, you agree that your information may be handled outside Japan for the purposes in this policy. You can ask us for more information about these countries and providers.

7. Cookies and similar technologies

Our website uses cookies and similar technologies, which send some information about your visit to other companies:

• Google Ads (Google LLC) – to measure how our ads perform and to show our ads to people who have visited our website.
• Meta Pixel (Meta Platforms, Inc.) – to measure visits from Facebook and Instagram and to show our ads there.
• Google Maps (Google LLC) – the maps on our Contact Us and Access pages.
• Google Fonts (Google LLC) and jsDelivr – to load fonts and website code. These receive your IP address when a page loads.

You can block or delete cookies in your browser settings. You can also change your ad settings at Google Ad Settings and in your Facebook or Instagram account under Ad preferences. If you block cookies, some parts of the website may not work as expected.

8. How long we keep it

We keep booking information for as long as we need it to provide the service and as long as Japanese tax and accounting rules require. We keep messages and form enquiries for as long as we need them to answer you and handle any follow-up. After that, we delete or anonymise the information.

9. How we protect it

• Only staff who need your information for their work can see it, and they are instructed to keep it confidential.
• Our accounts and systems are protected by passwords, and our website uses an encrypted connection (HTTPS).
• We choose service providers carefully and use them only for the purposes in this policy.
• If a data breach happens, we will take action and inform you and the authorities where the law requires it.

10. Your rights

You can ask us to tell you what personal information we hold about you, to give you a copy, to correct it, to stop using it or to delete it, or to stop sharing it with others. You can also withdraw your consent at any time. Please contact us by email at info@ride-shiga.com. We may need to confirm your identity before we act on your request, and we will reply without undue delay. Some information we must keep by law, for example accounting records.

If you are not satisfied with our answer, you can contact the Personal Information Protection Commission of Japan. If you live in the European Union or the United Kingdom, you can also contact the data protection authority in your country.

11. Children

Lessons for children must be booked by a parent or legal guardian, who gives us the information about the child. We use it only to provide the lesson and keep the child safe.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version is always on this page, with the date of the last update at the top.

13. Contact

For questions about this Privacy Policy or your personal information, please contact us:
合同会社Ride Lessons and Tours (Ride Lessons and Tours G.K.), trading as Ride Shiga
21-44 Hirao, Yamanouchi-machi, Shimotakai-gun, Nagano 381-0401, Japan
〒381-0401 長野県下高井郡山ノ内町大字平穏２１－４４
Email: info@ride-shiga.com
Phone and WhatsApp: +81 70-9209-5829